NEW SERVICE-CLOUD-CONSULTANT REAL TEST - VALID SERVICE-CLOUD-CONSULTANT DUMPS

New Service-Cloud-Consultant Real Test - Valid Service-Cloud-Consultant Dumps

New Service-Cloud-Consultant Real Test - Valid Service-Cloud-Consultant Dumps

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The Service-Cloud-Consultant certification exam tests candidates on various topics, including service cloud automation, service console customization, data management, and analytics. Service-Cloud-Consultant exam consists of 60 multiple-choice questions that must be completed within 105 minutes. To pass the exam, candidates must score 65% or higher.

Salesforce Service-Cloud-Consultant exam is a challenging test that requires a deep understanding of the Service Cloud platform. It covers topics such as case management, automation, channel management, and service cloud analytics. Service-Cloud-Consultant Exam consists of 60 multiple-choice questions, and candidates have 105 minutes to complete it. To pass the exam, candidates must score at least 68%.

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Valid Service-Cloud-Consultant Dumps | Service-Cloud-Consultant Reliable Exam Prep

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Salesforce Service-Cloud-Consultant Certification Exam consists of 60 multiple-choice questions and is timed at 105 minutes. The passing score for the exam is 65%, and the exam fee is $200. Candidates who successfully pass the exam earn the Salesforce Certified Service Cloud Consultant credential, which demonstrates their proficiency in Salesforce Service Cloud and their ability to design and implement solutions that meet business requirements.

Salesforce Certified Service cloud consultant Sample Questions (Q81-Q86):

NEW QUESTION # 81
A manager has noticed an increase in average case age. This is negatively impacting customer satisfaction.
The manager wants to compare the amount of time that
cases have spent within each status during their lifecycle.
Which report type should the consultant recommend when creating a report?

  • A. Use the Case Historical Trending report type.
  • B. Use the Cases with Milestones report type.
  • C. Use the Case Lifecycle report type.

Answer: C

Explanation:
The Case Lifecycle report type is designed to analyze the duration cases spend in each status throughout their lifecycle. This report enables managers to identify bottlenecks or stages where cases are delayed, contributing to increased average case age, and allows for targeted improvements to enhance customer satisfaction.


NEW QUESTION # 82
Universal Containers wants to automate case management for the web support team.
When new cases come in from the website they should be routed to the support team to work in the order that they are submitted.
Which approach should a Consultant implement?

  • A. Lightning Component
  • B. Contact Request flow
  • C. Case queues
  • D. Direct Messaging

Answer: C

Explanation:
Explanation
Case queues are an approach that a consultant should implement to automate case management for the web support team. Case queues are locations where cases are routed to await processing by a group of users. Case queues can be used to assign cases to the web support team based on criteria such as case origin, priority, or type. Case queues also allow agents to work on cases in the order that they are submitted. Verified References:: https://help.salesforce.com/s/articleView?id=sf.customize_queues.htm&type=5 :
https://help.salesforce.com/s/articleView?id=sf.customize_casequeues.htm&type=5


NEW QUESTION # 83
A Contact Center Manager is implementing a new customer care program and wants to specifically measure customer loyalty.
Which measure can satisfy this requirement?

  • A. Customer Engagement Score
  • B. Net Promoter Score
  • C. Customer Satisfaction
  • D. Service-Level Measure

Answer: B


NEW QUESTION # 84
UC's service center needs to provide support for a new product line. The product manager would like to be notified whenever a customer reports a new defect. Which solution should a consultant recommend to meet this requirement?
(choose 1 answer)

  • A. Use an escalation rule to move cases into the product manager queue
  • B. Use an assignment rule to assign new cases to the product manager
  • C. Use Chatter case feed and case teams to monitor cases
  • D. Use aworkflow rule to send an email to the product manager

Answer: D


NEW QUESTION # 85
Universal Containers plans to migrate its existing knowledge base into Salesforce Lightning Knowledge.
Which three statements should be considered?
Choose 3 answers

  • A. Each article must be associated to a record type.
  • B. Visualforce pages refer to Classic article types.
  • C. Attachments and .html files in Classic Knowledge are moved to the Files object.
  • D. Article numbers change during migration.
  • E. Approval process history migrate to Lightning Knowledge.

Answer: A,C,E


NEW QUESTION # 86
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